01747 811077
8am-6pm Mon - Fri / 8am-1pm Sat

FAQs

Where does your meat come from?

All of our meat comes from 20 small, family run farms based in Dorset and Wiltshire that use traditional methods of animal husbandry in a natural and biodiverse growing environment and allow their animals to grow at a natural pace.

You can read more about our farmers here.

Is your meat grass-fed and free-range and what do your animals eat?

Yes.

Our cows and sheep enjoy a natural diet of 100%, pure grass and wildflowers, hay and haylage, rich in essential vitamins and minerals.

Our outdoor reared, free-range pigs eat natural and homegrown cereals, vegetables, brassicas, roots and shrubs.

Our free-range chickens are fed on homegrown cereals, shrubs, insects and grass.

Our wild game eat a natural and varied diet of grass, cereals, insects and berries.

When you say ethically reared, what do you actually mean?

We only work with farmers who prioritise animal welfare and who use traditional, free-range farming methods, allowing their animals to live in outdoor conditions enjoying a natural diet untainted by growth promoters and chemicals.

Is your meat organic?

No.

Our 100% grass-fed meat is sourced from small-scale, local farms and has been produced ethically, compassionately and in harmony with nature.

The Soil Association (who are the principal certifying body for organic meat in the UK) only require organic cattle to be 60% grass-fed and 40% from processed grains. Our cattle are only fed 100% grass throughout their lives which is healthier for the animals, and for us.

Our farmers have not applied for organic certification as they don’t need to. We believe that the organic label does not go as far as it could, and that our meat is equally as good as that with the organic tag.

Is your meat delivered frozen?

No.

Our meat arrives freshly butchered, vacuum-packed and chilled in our revolutionary leak resistant temperature controlled packaging system that keeps the contents of the box chilled for up to 72 hours.

DELIVERIES

How much is the delivery charge?

For orders below £75.00, it’s £4.95.

For orders above £75.00, delivery is free.

What days do you deliver on?

We deliver on a Wednesday, Thursday and Friday.

What time will my order arrive?

We work with Parcelforce who will deliver your order to you by 6.00p.m on your delivery day.

You will receive a text and email notification on your delivery day giving you a 1 hour delivery time slot. This will also include a tracking number (consignment number) for convenience. You can get an update on your delivery time by simply going to www.parcelforce.com/track and entering your tracking (consignment) number.

Do I have to be at home on the day you deliver?

No.

Just let us know where you want the box left when you place your order. You can do this in the section called “Delivery Instructions”. Somewhere safe would be good, a porch, shed or garage.

If you prefer, we can deliver it to you at work, just let us know.

ORDERING

Is there a minimum order value?

No.

When is the order deadline?

We need you to place your order with us 3 days before it is scheduled for delivery.

Have a look at the table to check your delivery day:

 

You place your order on:
You receive your order on:
Friday : by 10.00pm Wednesday : by 6.00pm
Saturday : by 10.00pm Thursday : by 6.00pm
Sunday : by 10.00pm Thursday : by 6.00pm
Monday : by 10.00 pm Friday : by 6.00pm
Tuesday : by 10.00pm Friday : by 6.00 pm
Wednesday : by 10.00 pm The following Wednesday by 6.00 pm
Thursday : by 10.00pm The following Wednesday by 6.00 pm

If you are unsure as to your delivery day, please call us on 01747 811077.

Why do you have a 3 day order deadline?

As we source our meat from small local farms, we need to give them and the butcher a sensible amount of time to get your order prepared. This allows them to plan and the dry-ageing and hanging process to run its proper course.

Can I collect the order myself?

Yes.

If you live locally (in Bournemouth and Poole or within 30 miles of Child Okeford) and would rather pick up your order from us yourself, you can select the “Click and Collect” option at checkout. You will then be able to select the time at which you want to make your collection.

The service is free so you will save on the cost of delivery.

We will call you to confirm everything with you so please include your mobile number when you Click and Collect.

PACKAGING?

What about packaging?

Each item of your order will be individually vacuum-packed and then placed in a revolutionary leak resistant temperature controlled packaging system that keeps the contents of the box chilled for up to 72 hours.

Do I keep my empty box and ice packs?

Yes.

The ice packs make great bottle coolers!

 

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